33ck Privacy Policy — our commitment to protecting your information

1What types of information we collect

33ck collects certain necessary information to provide you with the best service and to keep the platform secure. We only collect data that is directly required to deliver our services.

2How We Collect Information

33ck collects your information through various methods. Each method is transparent and carried out with your knowledge.

• Directly Provided Information: Information you provide at registration — such as your name, mobile number, and email address.
• Automatically Collected: Through cookies, log files, and tracking pixels while you use the platform.
• From Third Parties: Transaction confirmation data from payment providers (Mobile Banking, Nagad, Rocket).
• KYC Verification: From documents uploaded during identity verification.
• Customer Support Contact: Information you provide through live chat or email.

3How your information is used

33ck uses the data collected under this Privacy Policy for specific purposes only. We never sell your information or use it for unrelated purposes.

• To create, verify, and manage accounts.
• To process deposits and withdrawals.
• To prevent fraud, money laundering, and cyberattacks.
• To implement and monitor our responsible gaming policy.
• To improve customer service and resolve your complaints.
• To inform you of relevant promotions and bonus offers (with your consent).
• To fulfill legal obligations and comply with regulatory requirements.
• To improve platform performance and enhance user experience.

4Data Sharing Policy

33ck may share information with third parties in limited circumstances and under strict controls. Transparency is maintained in every case.

• Payment Providers: Only the information necessary to process transactions with Mobile Banking, Nagad, and Rocket.
• Regulatory Authority: Upon request by government or regulatory authorities under legal obligations.
• Fraud Prevention: For verifying information against industry-wide fraud databases.
• Technology Partners: With hosting, analytics, and cybersecurity providers — all of whom adhere to the same privacy standards.

5Cookie & Tracking Policy

Cookies are used on the 33ck website and app. Cookies are small text files stored on your device that help improve platform performance.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Remembers your language preference and settings.
• Analytics Cookies: Helps us understand site usage patterns — with your consent.
• Security Cookies: Used to detect fraudulent activity.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

6Data Security Practices

33ck uses industry-leading security technology to protect your privacy. Our security framework provides protection across multiple layers.

• 256-bit SSL Encryption: All data transfers are conducted through encrypted channels.
• Two-Factor Authentication (2FA): Prevents unauthorized access to your account.
• Real-Time Monitoring: 24/7 automated threat detection system.
• Data Minimization: Only the data that is strictly necessary is collected and stored.
• Regular Audits: Vulnerabilities are identified and resolved through independent security testing.
• Staff Training: All staff receive regular training on data protection.

7Data Retention Period

33ck does not retain your data beyond the period necessary. Different retention policies apply depending on the type of information.

• Account Information: For the duration the account is active, and 5 years after closure.
• Financial Transaction Information: 7 years, as required by legal obligations.
• KYC Documents: 5 years after account closure.
• Customer Support Contact: 2 years after the issue is resolved.
• Marketing Preferences: Until you withdraw your consent.
• Cookie Data: Typically 30 days to 1 year.

8Your Data Rights

Under 33ck's Privacy Policy, you have full control over your own data. You may exercise any of the rights below at any time.

9Protection of Minors' Data

Under 33ck's Privacy Policy, we do not collect or store any information from individuals under the age of 18. Our platform is strictly for adults.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor is closed immediately.
• Any data collected from a minor in error will be deleted immediately.
• A note to parents — if you have concerns, please contact us at [email protected].

10Privacy Policy Updates

33ck may update this Privacy Policy when necessary. We will notify you in advance of any significant changes.

• The date of any update will always be shown at the top of this page.
• For significant changes, you will be notified via your registered email or through a platform notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

11Get in Touch

If you have any questions or concerns about our Privacy Policy, please don't hesitate to get in touch with us.

• Email: [email protected]
• Live Chat: Available on the platform 24/7.
• Response Time: Usually within 48 hours.